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Compliance Services

The goal of Compliance Services is to ensure that all documented violations of Texas environmental laws and regulations are resolved. Violations identified by Pollution Control Services are documented in Violation Notices that are issued to the violator. The Violation Notice asks for a written reply detailing the circumstances behind the violation, and the efforts made to remediate harm to the environment and to stop the violation from occurring again.

Compliance Cases

A vast majority of violations identified by Pollution Control Services are resolved through educating the violator on current environmental laws and regulations. Persistent and/or substantial violations are referred to the County Attorney’s Office for civil enforcement action or the District Attorney’s Office for criminal enforcement action. These cases result in penalties and/or injunctive language.


PCS Road To Enforcement 

Discover The Steps PCS Takes to investigate your complaint

1.  Call is answered by PCS.

2. Verify caller’s name and address.

3.  Ask for full description of the complaint.

4.  Input complaint into system. Calls from within City of Houston may be forwarded to 311.

5.  Contact PCS dispatcher to assign investigator to complaint. If forwarded to 311, PCS does not conduct the investigation. 

6.  PCS investigator receives the complaint or initiates a routine inspection.

7.  Investigator gathers evidence including field observations, testimonies, photos, and samples for lab analysis.

8.  A Violation Notice is issued to a violator detailing investigation basics and which regulations were found to be in violation.

9.  The Violation Notice will ask for a response within 10 days that includes the steps taken to eliminate the violation and prevent recurrence.

10.  The Violation Notice explains the potential for an enforcement action such as civil or criminal charges which may result in penalties. 

11.  PCS Compliance Coordinators for air, water, solid waste will review each Violation Notice response and look at the number of violations issued to the violator and severity of violations.

12.  The Compliance Coordinator will call a meeting with the violator if there are any unresolved issues or if it appears that an enforcement action may be recommended by the Coordinator.

13.  The Compliance Coordinator will make a recommendation for civil or criminal enforcement to the PCS Director.

14.  Upon PCS Director approval or enforcement action recommendation, a letter will be issued to the violator informing them that the violations have been referred to the County Attorney of District Attorney’s Office.

15.  Copies of the Harris County Commissioners' letters are also sent to Precinct representatives and the Texas Commission on Environmental Quality.




The investigator will explain what law or regulation you violated and give you contact information for additional help if needed. You should immediately cease the violation and pick up any spill, contaminated soil or solid waste and properly dispose of the waste and spilled material. Dispose of the waste at a Texas Commission on Environmental Quality (TCEQ) approved site for disposal. Mail copies of the disposal receipts and your written reply to the Violation Notice within 10 days to the Compliance Coordinator listed on your Violation Notice or to:


Kathy Stone
Compliance Manager
Pollution Control Services Department
101 S. Richey, Suite H
Pasadena, TX 77506


Or to:


Make sure to reference the Inspection Number listed on your Violation Notice, the property address involved, your name and contact information, the date of the inspection and/or the investigator’s name, and the date on the Violation Notice. 


Compliance Services


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